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Client Profile

Latimer Chiropractic in San Francisco provides personally-tailored wellness programs for patients that specifically target wellness needs using the least invasive yet highly-effective techniques and services. Staffing two city offices, the practice offers such services as chiropractic care, corrective exercises, lifestyle advice, foot orthotic therapy, nutritional assessment and physiotherapy.

The Problem

Prior to using Appointment-Plus, Latimer Chiropractic scheduled its patient appointments in the more traditional way: with an appointment book. Receptionists at both locations would schedule phoned-in and walk-in appointments by checking the book for availability and confirming the appointment. Because it operates two city offices, patients would oftentimes schedule an appointment at one office for service at the other office. The practice did not have one centralized location where the receptionists could set appointments. Therefore, when the above scenario occurred, the receptionist at one office would have to contact the receptionist at the other to inform him or her of the scheduled appointment. This method of appointment-setting also made it difficult to reference patient information as needed.

Analysis

Dr. Richard Latimer determined that appointment-setting software could help his practice more efficiently and effectively manage its patients.

Solution

Dr. Latimer conducted an online search for information on scheduling software. In addition to Appointment-Plus, he also examined several other appointment software companies. Following a free trial, he chose Appointment-Plus for his scheduling needs. Among the determining factors were its user-friendliness and ease of implementation.

Result

Appointment-Plus has helped Latimer Chiropractic better manage its appointment-setting procedures. The practice uses the software for internal (staff) scheduling and reminding patients of upcoming appointments using the system's automated e-mail functionality. Additionally, the practice uses the software's recordkeeping capability to monitor and view patient appointment history, cancellations and other information. Because of instant accessibility, his two offices can now easily book appointments without having to inform the other. Scheduling as many as 30 appointments daily, the busy office relies on Appointment-Plus to ensure this important task is done accurately.