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Client Profile

Doctor Kara, PC, is a family nurse practitioner clinic in Sandy, UT, that offers such services as sports and school physicals, preventive health screenings, and x-ray and ultrasound test. Kara Diersing Clapp, PhD, NP, the owner and sole staffer of the clinic, schedules 16, 30-minute appointments three days a week.

The Problem

Prior to using Appointment-Plus, Ms. Clapp relied on another online scheduler for her appointment needs. Being the sole employee at her practice, she relied on the convenience of online patient self-scheduling and automated processes to efficiently run her operations. However, the service lacked one crucial feature: online patient payment options and credit-card processing. As many of her patients pay for their own services, this component was an integral part of her scheduling procedures.

Analysis

Despite promises of adding a point-of-sale module to its software, the provider did not deliver in a timely manner. After two years of waiting, Ms. Clapp decided to change scheduling providers. She sought out an online system that offered the same standard functionality as her current scheduler - patient self-scheduling, automated reminders, recordkeeping capability - but with a reliable point-of-sale module.

Solution

Ms. Clapp discovered Appointment-Plus while conducting an online search. After researching its capabilities—especially its online point-of-sale features - she chose it as her new online appointment scheduler.

Result

Thanks to Appointment-Plus, Ms. Clapp can remain "hands off" when it comes to managing and processing her appointments and focus more time on her patients. Her patients appreciate the convenience of scheduling their own appointments online; in fact, almost 100 percent of individuals under the age of 40 book in this way. Online selfscheduling also saves her practice money: Ms. Clapp estimates a savings of $40 per patient per visit. E-mail and text message reminders are also a big hit with her patients and almost eliminate the number of "no-shows." With its automated processes, Appointment-Plus allows Ms. Clapp run her busy office by herself.